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Every message is read personally by the engineer who'd do the work — there's no sales team here. The more you can tell us, the more useful the reply: what you're running now (Shopify, Magento, WordPress, AWS, shared hosting), what's not working, and where you're trying to get to.
If it's not a good fit for us, we'll say so and point you somewhere better where we can. Prefer email? hi@galloit.com works just as well as the form.